At Carbase, we pride ourselves on delivering first-class customer satisfaction to all our customers, and we work closely with trusted partners like Automotive Compliance to uphold the highest standards. We understand that, occasionally, we may not meet expectations, and when this happens, we’re here to help. The first step is to get in touch with a member of our team by filling out our complaint form or contacting us directly. We’re committed to resolving your concerns and ensuring you feel fully supported throughout the process.
We’re here to help in any way we can! Please see the options that best fits your needs:
For complaints about non-regulated activities (your experience), please fill in our complaint form below or email us at [email protected] with details and any supporting documents. If you don’t have email, you can also call us on 01173 04 10 60 or send a letter to: Carbase Unit J&K, Aisecome Way, BS22 8NA
Complaints Form
Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly. Automotive Compliance Ltd can be contacted via post: The Factory, 44 Alfred Street, Gloucester, GL1 4DD. By phone: 01452 671 560 or email: [email protected]
Automotive Compliance ComplaintsRegulated activities are Finance or Insurance; if your complaint involves these, contact Automotive Compliance directly. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
Steve Winter - Founder
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